• Plan, collaborate and drive core processes related to the commercial process together with cross functional business owners including lead generation management, forecasting, performance metrics, commission and quota plan design/implementation, sales coverage model, territory assignments, product management, implementation, service delivery, and contract renewals. • Proactively identify opportunities for process improvement and assist management in understanding process bottlenecks and inconsistencies, facilitating a culture of continuous improvement. • Oversee operational integration following corporate acquisitions, including mapping processes and data for a seamless transition. • Develop and lead KPA’s “deal desk” function to collaborate with sales, product, implementation/service delivery and finance teams in accurately closing new sales opportunities in KPA’s systems. • Develop and oversee a data mining operation that delivers new and updated accounts & contact information to the sales & marketing teams, continuously enhancing KPA’s TAM. • Identify & manage the reporting metrics used by Sales, Marketing, CS and Finance to determine operational effectiveness. • Evaluate and implement tools designed to optimize and improve processes and performance. • Evaluate integration of critical business systems to promote seamless and real-time flow of information across the business. • Assist in the preparation for monthly executive meetings and quarterly board meetings and participate in those meetings, as needed. • Foster organizational alignment by developing valuable networks through clear communication and delivered value, bringing together internal resources to improve company-wide execution.