Serve as the main point of contact for a portfolio of clients, ensuring a high level of satisfaction and responsiveness. Understand client needs and translate them into actionable plans for the delivery and support teams. Monitor active placements and project delivery, ensuring alignment with client expectations. Identify opportunities to upsell or expand services within existing accounts. Assist with onboarding new clients and building strong initial relationships. Track and report on client metrics, satisfaction, and retention. Contribute to improving account management systems and processes.