• Serve as the primary relationship owner for assigned pharmaceutical brands, building trust with Associate Directors, Directors, and commercial leaders. • Develop a deep understanding of each brand’s strategic goals, access challenges, patient journey, and program KPIs. • Lead regular business reviews, service quality calls, and performance discussions to ensure alignment and value delivery. • Act as a strategic advisor to clients by presenting recommendations, operational improvements, workflow optimizations, and innovative solutions. • Monitor overall program health and performance—including patient access metrics, case management trends, and operational KPIs. • Partner closely with HUB Operations, Specialty Pharmacy Operations, Product, and Implementation to escalate and resolve issues. • Oversee the coordination and successful delivery of all contracted services, ensuring high-quality, compliant execution. • Track milestones, maintain project plans, and ensure all parties remain aligned on scope, timelines, and expectations. • Identify opportunities to expand service offerings or introduce new AssistRx capabilities that enhance brand performance. • Partner with Sales, Product, and Leadership to deliver compelling recommendations and business cases. • Research challenges and propose high-level solutions that improve speed-to-therapy, adherence, and product adoption. • Serve as the central point of communication for all client updates, escalations, and deliverables. • Present insights, data, and product enhancements in a clear and compelling manner to multiple stakeholder levels. • Ensure all internal teams are fully informed of client priorities, program changes, and action items. • Support quarterly business reviews (QBRs), annual POA meetings, launch planning, and travel to client sites as needed.