• Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt. • Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt. • Understand unique team needs to help configure and develop workflows with their new EMR/PM system • Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system • Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries • Be highly proficient in reporting and spreadsheet manipulation to be able to effectively take customers through their relevant billing success metrics • Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations