• Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth • Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products. Know their workflows and challenges and where Antenna data can deliver value • Drive new use cases and value props with our customers by laddering their business objectives to new application of Antenna data • Collaborate with the full commercial team to expand customer relationships and execute on growth strategies. This includes managing customer health and project managing custom data requests • Effectively onboard, guide, and support our customers through the full customer lifecycle. Showcase how Antenna can support strategic decision making • Be the voice of the customer for the Antenna org – partner closely with the product team to provide quick but comprehensive feedback loops, give inputs that drive prioritization of new product features, etc. At the same time, fully understand the required trade offs and timelines that are needed by the product team • Contribute to our evolving customer success playbook, sharing insights to ensure we’re adopting best practices to drive adoption and success for all customers