Resolve Tech Solutions
ERP/SAP Modernization | Managed Cloud Delivery Services | Advanced Tech - AI / ML | Cyber Security | Digital Signature
L2 Support Engineer
Location
Texas
Posted
51 days ago
Salary
Not specified
Associate Degree3 yrs expExperience acceptedEnglishAzureCloudDNSITSMLinuxMac OS
Job Description
• Troubleshoot complex issues by diagnosing, resolving or providing root-cause analysis across hardware, software, and network platforms
• Receive, prioritize, manage support ticket workflows in ITSM systems
• Document solutions to build a knowledge base
• Participate in problem management initiatives
• Partner with Tier 1 Technicians to mentor
• Identify and escalate critical or unresolved issues to Level 3 support
• Support on-site and remote workforce environments
Job Requirements
- 3–5 years of Help Desk support experience
- Strong proficiency in Windows Server/Client OS (e.g., Windows, Linux, macOS)
- Active Directory, Azure AD/Microsoft Entra ID, software applications (e.g., M365/Microsoft Office)
- Cloud service platforms (e.g., Azure Virtual Desktop/ AVD)
- Network fundamentals (e.g., DHCP, DNS, VPN)
- IT Certifications: CompTIA Certification A+, Network+, or Security+
- Ability to manage multiple priorities
- Excellent communication and customer service skills
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
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