We believe healthcare should be easy. We’ve built PracticeTek to make sure that it is.

Customer Support Specialist 1

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000Since 2020H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

34 days ago

Salary

Not specified

High School2 yrs expEnglishCloud

Job Description

• Delivering excellent customer service through phone, email, and web-based support. • Researching, troubleshooting, and resolving software and process-related issues quickly and accurately. • Documenting support cases and resolutions thoroughly in our ticketing system. • Providing workflow guidance and product best practices to clients, ensuring strong user adoption and satisfaction. • Collaborating with internal teams to share client feedback that drives product improvements.

Job Requirements

Minimum of 2 years working in an orthodontic practice as financial coordinator, treatment coordinator, practice manager and/or operations
Have a minimum of 1 year experience working with at least one of our integration partners' software systems (Tops, Cloud9, Dolphin, OrthoTrac, or Edge Cloud)
Ability to troubleshoot and research complex software issues in a timely manner
Excellent verbal and written communication skills with both clients and internal teams.
Capable of managing multiple tasks, prioritizing effectively, and documenting thoroughly.
Proactive in sharing insights and working with others to improve client outcomes.
Drive to perform at a high level in a fast-paced environment, balancing competing priorities, and meeting objectives

Benefits

Comprehensive health, dental, and vision coverage options
Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
Flexible paid time off, sick time, and 10 company-paid holidays
401(k) plan with company match to help you build your future
Culture Committee driving initiatives that spark connection, fun, and belonging
A workplace powered by innovation, collaboration, and energy every day