We're setting a new standard in men's health. Personalized protocols, prescribed by doctors, proven by blood tests.
Senior Manager, Customer Support
Location
United States
Posted
35 days ago
Salary
$130K - $160K / year
Job Description
Job Requirements
- 8+ years in Customer Support with 3–5+ years leading teams at scale both onshore and offshore
- Must have: experience leading Customer Support in a DTC (direct-to-consumer) company
- Must have: experience leading Customer Support in a Telehealth company
- Proven track record scaling CS/Support orgs of 20+ reps in a high-growth company (healthcare or tech a plus).
- Strong operational and systems orientation: workforce management, QA, automation, process design.
- Excellent cross-functional collaborator with Product, Ops, Marketing, and Clinical teams.
- Data-driven and analytical; comfortable using metrics to manage performance.
- Customer-first mindset combined with business pragmatism.
- Experience with Intercom, Zendesk or similar CS platforms required.
Benefits
- Premium Blue Shield Platinum PPO & HMO Plans (up to 80% premium coverage)
- Full Suite: Medical, Dental, Vision, Life Insurance
- Best-in-class 401K options
- Flexible vacation/time-off policies
- Liquidity of options whenever available
- Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Support Specialist resolving tier 1 inquiries for SaaS products
If you enjoy working directly with clients and turning ideas into thoughtfully organized plans, this remote opportunity may be a great fit. You'll assist with reservations, scheduling, and crafting memorable experiences. This is a fully remote position designed for individuals wh...
Customer Support Manager
Wonder Works Construction Corp.Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987. The construction process is broken up into three distinct phases: Preconstruction / Predevelopment, Construction, and Post Construction / Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer. In the spirit of teamwork, we create "win-win" situations with our partners and clients and deliver projects on time and on budget.
The Customer Support Manager will lead the department, manage staff, resolve escalated issues, implement processes, and enhance customer satisfaction.
Customer Support Specialist, Infinity
Aquila SoftwareAquila is on a 25-year journey to partner with operators, facilitate transition and spark lasting greatness. We are the de-facto permanent-hold vehicle that invests in category-defining B2B/B2G software companies globally. Backed by Constellation Software Inc. (TSX: CSU) with institutional reach across North America, Europe and Asia Pacific, we seek to serve and support our companies by offering continuity, community and capital.
As a Customer Support Specialist, you will manage client inquiries, provide technical support, resolve issues, and enhance customer experience. You'll collaborate with developers, train clients, and contribute to process improvements. Strong communication and analytical skills are essential.
