Motorola Solutions

Solving for safer

Associate Customer Support Manager – Federal DoD

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1928H1B SponsorCompany SiteLinkedIn

Location

California + 3 moreAll locations: California, Nevada, Oregon, Washington

Posted

35 days ago

Salary

$60K - $70K / year

2 yrs expEnglish

Job Description

• Provides essential support to the Federal DoD Customer Support Manager to meet overall division and department goals and ensure customer satisfaction. • Directly supports Federal DoD CSMs to ensure the timely execution and compliance of contract commitments. • Coordinates, reviews, and prioritizes all contract and project efforts with the CSM. • Serves as a key liaison to ensure customer delight with service delivery. • Tracks all post-award contract service deliverables using a central repository. • Schedules all contractual commitments. • Assists with RFI and RFP responses. • Creates internal and customer-facing documentation related to contract services and best practices. • Works closely with Order Management teams to ensure all necessary data is accurately provided, loaded, and thoroughly completed.

Job Requirements

  • 2+ years of experience in one of the following: Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, Dispatch, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.
  • Legal authorization to work in the U.S. indefinitely is required.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave

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