Behavioral health care from licensed clinicians, when and where you need it

Account Manager

Account ManagerSalesFull TimeRemoteTeam 201-500Since 2011H1B SponsorCompany Site LinkedIn

Location

New York

Posted

31 days ago

Salary

$80K - $95K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Develop and maintain strong relationships with key stakeholders at enterprise-level clients, ensuring high customer satisfaction and retention. • Serve as the main point of contact for existing enterprise accounts, providing exceptional service and support to meet their needs. • Regularly engage with clients to understand their evolving business needs and mental health goals. • Drive account growth by identifying upsell and cross-sell opportunities for additional services and products. • Lead quarterly business reviews (QBRs) with clients to demonstrate value, discuss key metrics, and identify opportunities for expansion. • Ensure contract renewals and prevent churn by proactively addressing client concerns and ensuring continued success with Talkspace services. • Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully. • Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience. • Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings. • Maintain detailed records of client interactions, engagement metrics, and progress using CRM software. • Monitor account health metrics and proactively address any issues to ensure client satisfaction and continued success. • Report on account performance and provide actionable insights to senior leadership.

Job Requirements

3+ years of experience in account management, client success, or sales, with a focus on enterprise accounts.
Experience in SaaS, B2B, or mental health-related industries is highly preferred.
Experience working with Payers or EAPs
Proven track record of managing and growing enterprise-level client relationships.
Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives.
Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously.
Strategic thinking with the ability to identify opportunities for growth within existing accounts.
Proficiency with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making.
Results-oriented with a passion for delivering value to clients and driving business growth.
Proactive, self-motivated, and able to work independently in a fast-paced environment.
Empathetic and customer-focused, with a genuine interest in improving mental health outcomes for employees.

Benefits

Comprehensive Medical, Dental and Vision plans coverage since day one
Pre-tax benefits: HSA/ FSA
401k Retirement Savings Program with matching up to 4%
Voluntary benefits including disability, basic life or pet insurance, etc.
Monthly Wellness Stipend to promote mental and physical self-care
Flexible PTO and Remote First Environment
Regular team events, including Wellness Workshops and Team Building Events
Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!