• Own retention and renewal outcomes for a defined book of business, with direct accountability for renewal rates and churn prevention. • Lead renewal strategy well in advance of contract end dates, including value articulation, usage analysis, pricing discussions, and renewal recommendations. • Manage and negotiate renewals across annual and multi-year contracts, partnering with Sales and Legal as needed to close agreements. • Identify and mitigate renewal risk early through proactive account planning and stakeholder engagement. • Build trusted advisor relationships with key client stakeholders, including executive and institutional decision-makers. • Lead structured account planning, including QBRs, success plans, and forward-looking roadmaps tied to renewal outcomes. • Anticipate client needs and guide institutions in leveraging data and analytics to achieve strategic goals. • Ensure successful onboarding, adoption, and time-to-value to support long-term retention. • Monitor account health and usage trends, intervening when engagement or outcomes fall below expectations. • Partner cross-functionally to resolve issues that could impact renewal or long-term account health. • Identify and advance expansion, cross-sell, and upsell opportunities aligned to client needs and institutional priorities. • Support expansion conversations while maintaining ownership of the overall client relationship.