• Own PHIL’s enterprise privacy program, serving as the company’s Privacy Officer and primary point of accountability • Lead compliance with HIPAA, state privacy regulations, and client-specific contractual requirements • Develop and maintain privacy policies, procedures, training, and documentation • Lead privacy risk assessments, impact assessments, and internal controls • Partner with Operations, Product, Engineering, Security, and Legal to operationalize privacy requirements • Build processes for privacy-by-design across product development and platform enhancements • Oversee monitoring and auditing of privacy practices to ensure sustained compliance • Lead PHIL’s privacy incident investigation and response processes in partnership with Security and Compliance • Manage reporting workflows and external notifications as required • Develop and deliver privacy training for teams across Phil, including Operations, Client Success, Product, and Engineering • Serve as the internal advisor on privacy topics, providing clear guidance to cross-functional partners • Establish privacy KPIs, reporting cadences, and mechanisms to track compliance, risk trends, and remediation • Contribute to PMO frameworks, governance structures, and cross-functional ways of working • Prepare materials for audits, client reviews, and regulatory inquiries