• Manage Business Central as their primary business system with a forward-looking enhancement roadmap • Align ERP development with data engineering and AI initiatives across the organization • Coordinate structured release cycles, sprint planning, and change management • Prioritize and manage requirement backlog and solution design • Oversee daily system operations, performance, and availability • Configure users, permissions, security roles, and system modules • Monitor performance, troubleshoot issues, and maintain data integrity • Manage system upgrades, patches, and regression testing • Manage relationships with Microsoft partners and third-party vendors • Oversee ERP projects including integrations and enhancements • Ensure project delivery meets timelines, scope, and business objectives • Coordinate QA processes including regression testing and validation • Implement change management protocols • Ensure proper testing and documentation of all system changes • Serve as the Business Central subject matter expert • Train users and develop guides and standard operating procedures • Provide guidance on ERP best practices and resolve complex issues • Maintain documentation for configurations, customizations, and changes • Develop custom reports and dashboards (Power BI experience preferred) • Conduct system audits and prepare performance reports