Hyperfine develops network analytics software for medical research into complex diseases such as Alzheimer's.

Senior Manager, Clinical Support

ManagerManagerFull TimeRemoteTeam 1-10Since 2013H1B SponsorCompany Site LinkedIn

Location

United States

Posted

68 days ago

Salary

Not specified

Associate Degree8 yrs expEnglish

Job Description

• Build and lead the global Clinical Support Team, including Clinical Support Specialists and Clinical Account Managers. • Work with VP Commercial and Marketing leadership to set the overall vision and strategic plan for the Clinical Support organization. • Drive customer outcomes, product adoption, and customer experience. • Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches. • Recruit and develop high-performing team. • Work closely with the sales management to align on strategies and account opportunities.

Job Requirements

Typically requires 8–12 years of progressive experience, including a combination of the following:
Associate degree in Radiologic Sciences or Bachelor of Science in Nursing (BSN).
5+ years of hands-on clinical experience in radiology and/or critical care nursing.
3+ years of experience in a customer-facing role supporting, implementing, or enabling adoption of clinical products or services.
3–5+ years of experience leading, developing, and scaling clinical support teams in a people-management capacity.
Authorization to work for ANY employer in the U.S.

Benefits

Ability to travel up to 50%, including occasional weekend travel.
Ability to work effectively from a home-based office.
Ability to travel by air and ground as required, including access to reliable ground transportation.
Residence within a reasonable distance of a major airport to support frequent travel.