• Serve as the trusted advisor for a set of strategic accounts, building deep relationships with technical and executive stakeholders. • Develop and execute account plans that connect customer goals to measurable results and align with our product vision. • Own the renewal and expansion process, uncovering opportunities to grow customer adoption and impact. • Run onboarding sessions, adoption checkpoints, and quarterly business reviews (QBRs) that inspire action. • Work closely with Sales, Product, and Engineering to deliver seamless customer experiences. • Use product usage data and customer health metrics to proactively recommend next steps that drive ROI.