• Provide high-level support to end users via phone and email • Become an expert in the athenaOne application • Resolve client inquiries quickly, accurately, and effectively • Collaborate with cross-functional teams to contribute to continuous service improvement • Manage multiple communication channels simultaneously • Develop deep product knowledge of athenaOne to troubleshoot and guide clients • Diagnose complex software issues and deliver clear, actionable solutions • Manage case and communication queues to meet quality and production targets • Use Salesforce CRM to track and respond to client inquiries promptly • Communicate efficiently with internal teams and external clients