Motorola Solutions

Solving for safer

Technical Support Analyst

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Since 1928H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

70 days ago

Salary

$48K - $55K / year

High School1 yr expEnglishLinux

Job Description

• Provide comprehensive technical support for Avigilon Alta Video and Access systems • Manage inbound support inquiries via various channels (phone, email, chat, WhatsApp, SMS, Partner Portal, Support Community) • Document step-by-step troubleshooting performed in support cases within the Support CRM system • Collaborate with team members to resolve issues and escalate unresolved cases in a timely manner • Engage in internal training sessions conducted by Senior Support/Escalations and Development teams • Create, edit, and submit internal Knowledge-Centered Service (KCS) articles

Job Requirements

  • 1+ years of Technical Support experience
  • High School Diploma or equivalent
  • Legal authorization to work in the U.S. indefinitely is required
  • Experience with access control systems or video management systems
  • Knowledge of Windows Server
  • Technical certifications (CompTIA A+, CCNA, etc.)
  • Strong communication and interpersonal skills
  • Ability to multitask and work independently
  • 1+ years of experience supporting enterprise-level applications in a Windows, Mac, or Linux environment

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave

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