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Technical Support Team Lead
Location
United States
Posted
73 days ago
Salary
$80K - $100K / year
Job Description
Job Requirements
- 6+ years of experience in a customer support organization handling L1, L2, or L3 issues for a B2B SaaS application
- Experience in a management or leadership role within a customer support team
- Experience building and scaling support processes and documentation
- Strong analytical and problem-solving skills
- Technical knowledge: Java, JavaScript, MySQL, NoSQL, Python
- Familiarity with cloud applications: AWS
- Excellent communication skills
Benefits
- highly competitive salary
- annual bonus
- 3 weeks paid vacation
- full benefits
- remote work environment
- flexible work schedule
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