• Lead complex investigations across KYC, transaction monitoring, card, ITO and on-/off-ramp flows, tying together internal data, partner info and on-chain analytics. • Operationalise regulatory requirements by turning AML obligations into concrete workflows, processes and controls. • Use SQL to drive decisions, writing and reviewing queries to pull customer, transaction and device data. • Tune and maintain monitoring rules in partnership with Fraud, Compliance and Data. • Own ODD/EDD reviews for higher-risk customers, assessing SoF/SoW, geography, product usage and counterparties against our risk appetite. • Handle partner escalations end-to-end, including bank/processor cases, recalls, chargebacks, disputes and sanctions hits. • Draft high-quality narratives that clearly explain what happened, why it matters, and the rationale for account actions or reporting decisions. • Identify trends and gaps from alerts, disputes and investigations, and feed these insights into product changes, new rules, or process improvements. • Support playbook and training development so first-line teams handle low-risk scenarios confidently.