• Preparation of high volume renewal quotes for maintenance contracts within 90 - 120 days prior to expiration and book orders as they are received. • Review and interpretation of contractual terms and conditions. • Proposed creative deal structures and lead pricing negotiations. • Validation of customer asset lists. • Contact and follow-up with customers and partners to ensure timely maintenance renewal. • Understand product, systems and processes to assist in selling maintenance renewals. • Ensuring contractor/partner/customer awareness and understanding of applicable product elements. • Assist customers with any product discrepancies in their install base to include license reconciliations and audits. • Manage customer requests for contract merges, transfers and licenses purges. • Field inbound calls from various sources and work to understand and satisfy the request. • Partner with field sales to save any potentially lost maintenance renewal. • Track contract non-renewal including reasons for cancellation. • Prepare forecasts of maintenance renewal bookings within a 10% accuracy rate. • Timely resolution of backlog in assigned territory. • Collaborate with marketing, support, sales management, product management and account management to facilitate new programs, messages, campaigns, and offerings. • Ensure reporting and communications is frequent and bi-directional.