• Own the end-to-end delivery lifecycle to ensure consistent client satisfaction and revenue retention. • Own end-to-end delivery execution for assigned projects and managed services, from kickoff through closure or transition to steady state, ensuring scope, schedule, and quality commitments are met. • Build and maintain detailed delivery plans, milestones, and work breakdown structures, proactively managing risks, issues, and dependencies across distributed teams. • Enforce standardized delivery methodologies, SLAs, and best practices defined by the Delivery Director and Practices, ensuring consistent execution across all engagements. • Run recurring delivery ceremonies (stand-ups, sprint reviews, status calls, service reviews) and drive clear action ownership and follow-through. • Monitor delivery KPIs (defects, rework, SLA adherence, CSAT, incident trends) and implement corrective actions and continuous improvement initiatives. • Serve as the primary day-to-day delivery contact for client stakeholders for assigned engagements, fostering trusted relationships through clear, proactive communication. • Prepare and lead regular client status and service review meetings, providing concise views of progress, risks, issues, financials, and improvement actions. • Manage expectations and escalations in partnership with Delivery Directors and Account/Sales counterparts, ensuring transparent handling of challenges and trade-offs. • Capture client feedback and translate it into concrete delivery improvements and opportunities for expanded value. • Manage engagement-level financials within portfolio guardrails, including revenue realization, margin performance, and accurate forecasting for assigned projects and services. • Track effort, burn, and utilization against plan; proactively adjust staffing, scope, and delivery approach to protect margins while maintaining quality. • Ensure proper scope control and change management, identifying out-of-scope work and partnering with Sales and Delivery Directors to structure change orders. • Support accurate and timely billing by validating deliverable sign-offs, timesheets, and milestone completions. • Apply AI-enabled tools and automation (e.g., for planning, estimation, testing, monitoring, reporting) in daily execution, following standards and guardrails set by Delivery Directors and AI/Operations teams. • Use data and analytics to inform delivery decisions, including forecasting, capacity planning, and early risk identification. • Champion adoption of standardized playbooks, templates, and tooling to reduce variability, improve productivity, and enhance client outcomes. • Provide feedback on AI-enabled and standardized processes to help refine and improve delivery practices over time. • Coordinate and lead cross-functional teams (talent placement, consultants, engineers, SMEs) across multiple time zones to deliver against commitments. • Provide day-to-day direction, prioritization, and coaching to team members, creating clarity on goals, roles, and expectations. • Foster a culture of accountability, collaboration, and continuous improvement through retrospectives and data-driven learning. • Partner with Sales, Presales, and Delivery Directors to provide delivery inputs to proposals, SOWs, and account plans, ensuring commitments are realistic and executable. • Contribute to solution design with practical delivery approaches, plans, estimates, and risk assessments for new and expanding engagements. • Participate in select client pre-sales discussions to represent delivery feasibility, delivery model options (project vs managed services), and implementation considerations. • Monitor on-time delivery and milestone adherence for assigned engagements.