• Build strong, lasting relationships with customers by actively engaging with them throughout their journey. • Proactively identify opportunities for upselling and cross-selling based on the customer's evolving needs. • Develop an in-depth understanding of our Operational and Planning products for wildfire and extreme weather. • Effectively communicate the value proposition of our solutions, addressing customer inquiries and providing guidance on best practices to maximize usage and ROI. • Support the onboarding process for new customers, ensuring a smooth transition from Sales to Implementation to CS. • Working closely with customers to understand their needs, goals, and desired outcomes. • Provide training sessions and workshops for customers in coordination with subject matter experts, ensuring they have a comprehensive understanding of our products and how to use them effectively to achieve their desired outcomes. • Serve as the primary point of contact for customer inquiries, issues, and escalations. • Collaborate with internal teams, including Technical Support and Delivery, to address customer concerns promptly and provide timely solutions. • Utilize customer data and metrics to identify usage trends and potential areas for improvement. • Provide data-driven insights and recommendations to help customers optimize their experience with our solutions. • Collaborate closely with the Sales team to support the renewal process by demonstrating ongoing value to customers. • Identify opportunities for upselling and expansion based on customer engagement and needs. • Act as the voice of the customer within the organization, conveying customer feedback and insights to influence product enhancements and improvements on the roadmap.