Igniting what's possible

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

61 days ago

Salary

$80K - $105K / year

3 yrs expEnglish

Job Description

• Build and maintain trusted client relationships - acting as a primary point of contact for customer inquiries and escalations and ensuring timely responses. • Onboard new customers, providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications. • Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs. • Develop strategies to maximize customer satisfaction and retention, identifying opportunities for upselling and cross-selling. • Collaborate with cross-functional teams to align client success initiatives with overall company objectives and strategies. • Work closely with finance team partners to track and stay informed of account financial performance of assigned clients. • Represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service. • Track and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores), providing clients with regular updates on their performance and outcomes.

Job Requirements

3+ years in Healthcare Consulting, Customer Success or Account Management Role; preferably in digital healthcare or pharmacy industry.
Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications.
Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.
Strategic thinker with a customer-centric approach and a focus on driving customer satisfaction and retention.
Analytical mindset with proficiency in data analysis and problem-solving, able to identify trends and insights to inform decision-making.
Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders effectively.

Benefits

Dental, vision, and multiple group medical plans to choose from.
401(k) retirement savings plan.
Group life insurance, (AD&D) insurance.
Flexible spending account (FSA) and health savings account (HSA).
Commuter benefits.
Employer-paid short-term (STD) and long-term disability (LTD) insurance.
Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program).
Flexible vacation time.
Accrued paid sick time.
10 paid holidays, (2 floating holidays for full time non-exempt employees).
Up to 16 weeks of paid parental leave for a birthing parent.
Up to 8 weeks of paid bonding leave for non-birthing parents.
Up to 12 weeks of family caregiver leave, including 4 paid.
Lifestyle Spending Account allowance each month.