• Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts • Lead discovery processes to understand customer needs and align project configurations accordingly. • Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding. • Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams • Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language. • Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments. • Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies • Identify and influence expansion opportunities by integrating insights into the future of the customer journey. • Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap. • Always represent the People.ai brand and help grow the team and hire great talent