• Build and maintain strong, long-term relationships with enterprise customers, acting as the primary contact post-sale • Ensure successful onboarding of new customers by managing implementation timelines, training, and adoption strategies. Partner with customers to ensure they realize the full value of our solutions • Drive product adoption and utilization by understanding customer goals, sharing best practices, and aligning product capabilities with business objectives • Act as a customer advocate, representing their needs internally and working closely with Product, Support, and Sales teams to influence product roadmaps and resolve issues • Own the customer renewal process by proactively identifying and mitigating risks, managing renewal conversations, and ensuring high customer satisfaction and retention • Identify opportunities for upsell and cross-sell within assigned customer accounts and work with Account managers to close the deal • Monitor and analyze key metrics related to customer health, taking action on potential risks or areas of improvement • Conduct regular strategic reviews with assigned customers, providing insights into their usage, demonstrating ROI, and aligning with future goals • Deliver customer training sessions and enablement resources to ensure ongoing product success • Multi-thread relationships across customer organizations to ensure broad engagement and product adoption • Monitor, measure, and improve leading indicators of customer relationship health such as product use, engagement, NPS, and Customer Satisfaction