Architects of Change
Customer Success Manager
Location
United States
Posted
33 days ago
Salary
$77K - $97K / year
Seniority
Senior
Job Description
Job Requirements
- Bachelor’s degree in communications, Computer Science, or Business or a related field.
- 4 years of relevant industry experience including customer management skills with large and complex accounts.
- Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives.
- Value messaging and management, sales skills and experience, driving strategic change/improvements for customer.
- Process development, consulting or technical services experience.
- Experience with Customer Relationship Management (CRM) software such as, Salesforce and Gainsight as examples.
- Escalation and issue management and managing customer expectations.
- Proficient use of all Microsoft Office applications.
- Industry certifications such as ITIL, PMP, COBIT, Six Sigma.
Benefits
- Not specified
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