At COMPLY, we pride ourselves on being the champion for compliance professionals. Merging technology, consulting and education, we help clients navigate the ever-changing regulatory environment. Our portfolio of firms includes ComplySci, RIA in a Box, National Regulatory Services (NRS) and illumis, whose more than 7,000 clients include some of the world’s largest financial institutions. Clients throughout our portfolio of firms enjoy access to our full suite of industry-leading governance, risk and compliance (GRC) consulting, technology, managed services, analytics and outsourcing solutions. Learn more at comply.com.
Associate Customer Success Manager
Location
United States
Posted
29 days ago
Salary
$66K - $71.5K / year
Job Description
Job Requirements
- 2+ years of experience in a customer-facing role (account management, support, or project management experience) for a software company
- Experience in CX or analytics platforms
- Proficient with tools such as Slack, Microsoft Product Suite (Outlook, PowerPoint, Excel)
- Comfortability using and learning new software
- Proven ability to manage multiple projects simultaneously
- Ability to analyze information, make connections, and demonstrate deep-level thinking
- Ability to prioritize, multi-task, and perform effectively under pressure
- Exceptional communication and presentation skills (both written and verbal)
- Experience working with cross-functional teams (Marketing, Finance, Product, Sales, Support)
- Experience with building, analyzing, and interpreting customer data to influence stakeholder decision-making
- Experience in/understanding of financial services industry is preferred
- Demonstrated ability to grasp complex topics and succinctly communicate these topics at levels of varying complexity based on audience.
Benefits
- Comply is an Equal Opportunity Employer
- Applicants must be authorized to work for any employer in the United States.
- Professional development opportunities.
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