• Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. • Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty. • Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. • Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. • Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. • Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services. • Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. • Provide regular updates and reports to internal stakeholders on client health and usage. • Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning.