When underwriters have real-time risk selection and portfolio insights at their fingertips, profitable growth follows!

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B SponsorCompany Site LinkedIn

Location

United States

Posted

65 days ago

Salary

$135K - $160K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Be curious, listen deeply to our users and get creative to ensure that we are solving 'people problems' in the insurance ecosystem • Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management • Act a trusted advisor and advocate internally by working cross-functionally to deliver on customers need • Be the expert when it comes to our product and industry and ensure we are providing and communicating our value to decision makers • Build and maintain strong relationships with key stakeholders and influencers at our client • Use data to develop insight and understanding of customer’s business needs, goals and product utilization • Identify and position opportunities for revenue growth and expansion

Job Requirements

5+ years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process or systems strongly preferred
Experience in customer success, customer service or other client-facing, relationship management positions a plus
Outstanding ability to take a consultative approach, communicate and nurture positive business relationships
Accountability, and personal organization are essential, project management skills and agile methodology are a plus
Experience in leading a diverse group and training each according to needs and core values
Both a leader and a do-er, able to be both strategic and effective at execution
Strong business acumen and executive presence to convey credibility at all stages
Technology savvy, and an innovative problem solver
A business, risk management, communications or marketing degree is helpful.