• Develop deep relationships with client stakeholders to understand and execute the program objectives. • Provide the necessary training and support to optimize the utilization of the product and its features to deliver the best program outcome. • Conduct a regular cadence with clients to assess satisfaction levels, address concerns and escalate issues as needed. • Coordinate opportunities for account expansion in conjunction with the Senior Directors, to ensure long-term partnerships. • Analyze client reports and invoices to ensure optimal program outcomes. • Proactively identify issues or concerns and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences. • Perform additional duties and special projects as assigned.