Heretto is the AI-enabled CCMS platform to deploy docs and dev portals that delight your customers.
Senior Customer Success Manager
Location
California
Posted
63 days ago
Salary
Not specified
Job Description
Job Requirements
- 6+ years of experience in Customer Success, Account Management, or Consulting roles within B2B SaaS
- Proven experience managing enterprise customers with 20K - 500K+ ARR
- Demonstrated success owning: Renewals, Expansion / upsell motions, Executive relationships
- Strong executive presence with experience engaging VP and C-level stakeholders
- Experience creating and managing success plans, value scorecards, and executive-level reporting
- Ability to identify, communicate, and mitigate customer risk proactively
- Experience collaborating cross-functionally in complex, matrixed SaaS organizations
- Data-driven mindset with strong CRM (ideally Salesforce) proficiency
- Excellent written, verbal, and presentation skills.
Benefits
- None specified
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Customer Success Manager at Kadince supporting financial professionals remotely
AVP, Success Manager
LPL FinancialWe take care of our advisors, so they can take care of their clients.
Client Success Manager ensuring advisor satisfaction and growth at LPL Financial
Senior Manager, Customer Experience & Enablement
QuinceWe started Quince to challenge the existing idea that nice things should cost a lot. Our mission is simple: create an item of equal or greater quality than the leading luxury brands at a much lower price. We did this by revising every part of a traditional retailer's playbook. We cut out all the middlemen and managed every element of the item's creation ourselves, including packaging and transportation. The end result: Quince goods are incredibly high quality, made in a sustainable way, and sold at radically lower prices. We hope you’ll compare our products with any premium branded ones, and see why our customers rate Quince so highly. Quince has raised $65 MM from Insight, Founders Fund, 8VC, Basis Set Ventures., and Luggard Road.
Quince’s B2B team is building a world-class customer experience to match the quality, value, and ambition of our products. We’re seeking a Senior Manager, Customer Experience & Enablement (B2B) to own and scale our Project Management function while building the enablement sys...
Director of Scaled Customer Success leading customer engagement for the Corporate segment at Workiva
