Kadince
Community Involvement Software for Financial Institutions ™
Customer Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2013H1B No SponsorCompany SiteLinkedIn
Location
Utah
Posted
59 days ago
Salary
Not specified
High School1 yr expEnglish
Job Description
• Provide exceptional customer support and onboarding for financial professionals
• Assist customers in using the software effectively
• Review emails and respond to customer requests
• Log customer interactions in Salesforce
• Work collaboratively with team members and clients
• Set and meet KPIs for customer satisfaction
Job Requirements
- At least 1 year of experience working in the financial industry
- Experience with community involvement, CRA, complaints, or marketing
- Compassionate with a lot of empathy
- Self-starter who doesn’t need every moment of the day planned
- Desire to improve listening and teaching skills
Benefits
- Competitive pay
- 401(k) matching
- Generous paid leave
- Insurance (medical, dental, vision, life, short-term disability)
- Flex spending account
- Celebrations for birthdays and work anniversaries
- Fun gifts for team members
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