• Provide professional, courteous, and grateful assistance on every telephone call • Deliver exceptional, personalized resolutions tailored to each customer’s needs • Maintain accurate records of interactions and transactions • Multitask confidently—documenting, researching, and engaging with customers in real time • Demonstrate strong phone etiquette and represent Signet positively at all times • Meet or exceed expectations for production, call efficiency, schedule adherence, and quality • Manage escalated concerns with empathy, patience, and professionalism