Blue Stream Fiber has been serving Florida for over 45 years with amazing Internet, TV and Phone services.
Customer Experience Representative I
Location
Florida
Posted
61 days ago
Salary
Not specified
Job Description
Job Requirements
- All candidates **must **live in Florida.
- Must be available to work a schedule with variable start times and may include overnights, weekends (Saturday, Sunday or both are possible) and holidays.**
- High school diploma or equivalent.
- Bilingual (English/Spanish) a plus.
- Excellent communication and interpersonal skills.
- Basic computer proficiency and familiarity with CRM systems and Microsoft Office.
- Two years of related experience in a call center environment preferred.
- We require a minimum internet speed of 50 mbps download and 10 mbps upload. A speed test will be required and results need to be submitted.
- A designated work area free from any distractions or interruptions.
- Availability to participate in mandatory phases of virtual training over the first two months of employment. You **must **be able to train all mandatory training without interruption.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Strong problem-solving skills and attention to details.
- Advancement Criteria (**Internal Only**):
- Maintain high performance and quality customer interactions.
- Complete a minimum of 6 months in the CX Rep I role.
- Successfully complete all required training programs.
- Maintain a clean disciplinary record.
- Rank among the top 20% of performers in the CX Rep I level for at least 6 months.
Benefits
- Medical, Dental and Vision
- PTO & Holidays
- 401K + Match
- Life Insurance
- FSA & HSA
- Short Term/Long Term Disability
- Legal Plan Support & EAP
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