We’re on a mission to help Government organisations adopt service thinking at an organisational level
Customer Service Advocate
Location
United States
Posted
62 days ago
Salary
$16 - $18 / hour
Job Description
Job Requirements
- Associate’s degree or equivalent work experience; bachelor’s degree preferred
- 1–2 years of experience in client service, customer support, or technical helpdesk
- Experience with CRM/ticketing systems such as Zendesk and Microsoft Office tools
- Strong communication and interpersonal skills for client-facing interactions
- Ability to manage multiple priorities while maintaining a high attention to detail
- Comfortable troubleshooting and explaining technical issues clearly to non-technical users
- Experience in the background screening industry or familiarity with FCRA is a plus
Benefits
- paid healthcare and life insurance premiums
- low-cost dental and vision insurance
- company-paid basic life insurance
- company-paid Short-Term Disability policy
- employee assistance program
- 401(k) matching up to 4%
- time off
- 9 company paid holidays
- 2 additional days of paid time off for volunteer activities
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