• With general direction, this role performs a variety of routine and non-routine complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms and is responsible for related activities. • This role typically entails responsibility for customer accounts with complex billing arrangements due to contractual or statutory requirements. • Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system. • Researches and resolves routine and non-routine billing questions and discrepancies. • Follows up with customers or other division staff/management to resolve identified discrepancies. • Reviews invoices for completeness and accuracy. • Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments sent to the lock box or corporate office.