Red Cup IT
Striving to achieve ubiquitous organizational security while delighting everyone involved!
IT Service Desk Manager
Location
California
Posted
60 days ago
Salary
Not specified
Bachelor DegreeEnglishITSM
Job Description
• Manage daily service desk operations, including ticket queue management, workload balancing, shift cover, and monitoring SLAs/KPIs
• Lead, coach, and develop service desk analysts
• Handle escalated incidents and high-priority issues
• Analyze metrics and customer feedback to identify trends, recurring problems, and improvement opportunities
• Collaborate with wider IT to support major incident handling
Job Requirements
- Several years’ experience in a service desk or IT support environment
- Strong knowledge of IT service management practices and frameworks such as ITIL
- Broad technical understanding of end-user computing, networks, business applications, and common enterprise platforms
- Excellent communication, stakeholder management, and customer service skills
Benefits
- Health insurance
- Paid time off
- Professional development
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Manager60 days ago
Full TimeRemoteTeam 201-500Since 2013H1B Sponsor
Channel Manager driving revenue through recruitment and engagement of TSB partners
CloudGo
California
Manager60 days ago
Full TimeRemoteTeam 11-50Since 2020H1B No Sponsor
Field Organizing Manager leading voter engagement for Vot-ER
Manager60 days ago
Full TimeRemoteTeam 51-200Since 2021H1B Sponsor
National Accounts Manager leading enterprise customer relationships at Harbinger Motors.
MSP Channel Manager, Mid-Market
ValimailCrushing phishing scams by authenticating sender identity since 2015.
Manager60 days ago
Full TimeRemoteTeam 51-200Since 2015H1B No Sponsor
MSP Channel Manager driving growth with partners at Valimail
