• Serving as the dedicated research lead for all customers’ projects (on assigned accounts) and serving as the ultimate accountable part for research project success • Driving and documenting in-depth project scoping to uncover a deep understanding of research objectives and project context to set up project success • Demonstrate a growth mindset as a solutions architect for customers, educating them on Knit’s research capabilities, consulting with them to adjust for fringe requirements, and proposing solutions to maximize project success - escalating to Research Directors when needs exceed capabilities • Escalating needs to Research Directors to support troubleshooting when increased risk for project viability or customer impact occurs • Driving, maintaining, and enriching all customer context to improve Knit’s ability to meet the customers’ custom research needs • Being the final, customer-ready check and approver on all Knit final topline delivery and presenting the key insights and recommendations directly to the customers • Participating in continuous innovation on Knit’s AI product to minimize the delta between Knit’s AI output and a human researcher output • Driving on feedback collection on “the last mile” - uncovering and documenting what happens after Knit delivers a project to when it’s “stakeholder ready,” supporting Knit’s product vision in getting to stakeholder ready reports