• Support the day-to-day management and execution of Mitel’s distribution channel across the United States and Canada. • Work closely with the Manager, Channel Account Management to ensure distributor alignment, operational efficiency, partner enablement, and consistent execution of Mitel’s channel programs. • Serve as a primary point of contact for distributor operational needs, program questions, and partner enablement coordination. • Support distributor alignment to Mitel’s channel strategy, programs, and go-to-market priorities. • Coordinate onboarding, training, and certification activities for distributor-supported partners. • Ensure distributors are equipped with current product information, pricing updates, promotions, and sales tools. • Ensure execution of distributor-led enablement initiatives, webinars, and partner communications, and provide support where needed. • Collaborate with the Channel Account Management Manager with account planning and territory coverage in Track and support distributor-driven pipeline activity, deal registration, and partner engagement. • Ensure timely follow-through on distributor requests, escalations, and action items. • Work closely with Channel Operations, Sales, Marketing, PLM, and Finance to support distribution programs and workflows. • Provide feedback from distributors to internal teams to improve programs and processes. • Maintain accurate CRM records related to distributor activity, partner engagement, and program participation. • Track distributor metrics including onboarding progress, certification status, and enablement adoption. • Support reporting and dashboards used to measure distribution performance and partner readiness.