Tucows

Making the Internet better since 1993. We're in the business of building platforms that keep people connected.

Vice President, Professional Services

Vice PresidentVice PresidentFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

61 days ago

Salary

$222.7K - $247.4K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Responsible for building and scaling a high-impact, product-aligned Professional Services organization. • Define the Professional Services strategy to support a SaaS, subscription-first business model. • Own end-to-end delivery of implementations, integrations, migrations, and upgrades. • Ensure Professional Services contributes directly to customer satisfaction, retention, and net revenue retention. • Lead and scale a team of implementation consultants, solution architects, and software engineers.

Job Requirements

  • 10–15+ years of experience in Professional Services or Consulting leadership within a SaaS telecom or telecom-adjacent software company.
  • Proven experience scaling Professional Services in a subscription-based business.
  • Strong understanding of telecom SaaS platforms (e.g., OSS/BSS, CPaaS, billing, provisioning, network automation).
  • Demonstrated ownership of a services P&L with strong margin performance.
  • Experience balancing standardization with customer-specific needs in enterprise SaaS deployments.
  • Executive-level customer presence with experience supporting enterprise and carrier-grade customers.
  • MBA or equivalent advanced degree (preferred).

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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