• You will liaise between the customer and the entire organization to optimize customer experience and product utilization while nurturing strategic relationships to solidify long-term partnerships. • Uncover opportunities within existing key accounts and demonstrate the strategic and financial value our partnership brings to our customers • Drive ARR by aligning our products with customer goals and objectives, and partnering with key stakeholders to achieve business objectives • Achieve NRR objectives through managing renewals, upselling products, and negotiating complex contracts that drive efficiencies for our customers and additional revenue opportunities for the business • Collaborate with the Customer Success team to maximize product adoption and optimization, value, and satisfaction • Partner with Enterprise Account Executives to maximize the buyer experience and continue the momentum gained throughout the sales process • Communicate and present product demonstrations over the web, in person, and telephone • Serve as a thought leader and industry expert by providing meaningful industry insights and relevant trends and challenges