• Identifies and manages changes to existing Technical Operations processes; this includes scope definition, business requirements, user acceptance testing, and implementation • Establishes processes that are scalable and efficient, and ensures smooth transition to operational maintenance by the Technical Operations Analysts • Develops project plans to ensure the quality and timeliness of project deliverables • Ensures technical processes supporting government programs have the appropriate controls, oversight, and reporting, and are compliant with regulatory requirements from end to end • Identifies key metrics to monitor the compliance and accuracy of the process, establishing oversight methods that are operationally efficient and effective • Provides SME assistance when process metrics indicate a possible risk to compliance or accuracy, and leads any corrective action required following root cause analysis • Reviews regulatory guidance, and identifies changes needed to existing Technical Operations processes and/or new processes which need to be established to remain compliant • Performs data analysis using SQL or business intelligence software • Develops a solid working knowledge of Navitus’ claims processing system • Other duties as assigned