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Claims Workforce Management Analyst

Business AnalystBusiness AnalystFull TimeRemoteTeam 5,001-10,000Since 1902H1B SponsorCompany Site LinkedIn

Location

Rhode Island

Posted

60 days ago

Salary

$68.6K - $77.9K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Manage claim volume distribution and optimizing operational workflows. • Forecast staffing needs across claims units. • Create, maintain, and update real-time Claims Volume Reports. • Maintain Workforce Management tools, ensuring accurate routing and compliance. • Monitor claim volume and adjust administrative functions. • Evaluate and negotiate within settlement authority with insureds and claimants. • Demonstrate proficiency with estimates and claims technology. • Coordinate with internal and external departments as required. • Respond quickly to customer needs and inquiries. • Overtime and holiday hours may be required.

Job Requirements

Bachelors Equivalent combination of education and experience
Preferred 2 or more years of experience within the Claims operations or equivalent business unit.
Analytics background.
Preferred Working knowledge of claims administration best practices and procedures.
Proficiency in ClaimsCenter and Microsoft Office software products, including Outlook, Word, Excel and Teams required.
Knowledge of fault assessment, negligence and subrogation principles required.
Knowledge of Microsoft Office suite, general computer software and claims software.
Organization and planning recognition skills required.
Oral and written communication skills required.
Interpersonal skills required.

Benefits

Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)