• Coordinates the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation. • Coordinates the analysis of program policies and procedures to determine their effect on automated systems and system functional areas. • Coordinates and/or analyzes user requirements, procedures, and problems to automate or improve existing systems; and coordinates and/or analyzes computer system capabilities, workflow, and scheduling limitations. • Coordinates with outside vendors and contractors to complete projects and service requests; and defines, assigns, and evaluates their work. Identifies opportunities for improving business processes through automation and assists in the preparation of proposals to develop new systems. • Identifies potential project risks and difficulties, and designs strategies to mitigate or avoid them. • Reviews complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans, and provides comments and suggestions to document owners. • Consults on the analysis of an application, troubleshoots system problems, and implements solutions. • Provides complex quality assurance consultation to, or oversight of, projects, assignments, or special initiatives. • Develops training curriculum and conducts formal training sessions covering assigned systems module. • Develops the design and/or review of test cases; processes change requests; and manages a project’s scope, acceptance, installation, and deployment. • Performs related work as assigned.