• Design, prototype, build and configure business solutions based on feedback from product management, stakeholders, and customers, in which extensive experience and best practice knowledge is applied • Lead business analysis sessions where information about business process and concerns are gathered from key internal business stakeholders and best practice guidance is provided to guide agreed upon solution • Compose documentation outlining requirements for building the business application • Test business applications and ensure performance is optimal and resolve any issues; advise business customer on testing practices • Support troubleshooting efforts and investigate applications and integrations to identify areas for improvement • Manage work to project timelines and manage scope with guidance from team management • Identify, review and evaluate team identified enhancements to product functionality; escalate appropriate enhancement requests to evolve software • Identify third-party product enhancements or defects; contact vendors of third-party products to communicate product enhancements or defects • Ensure all solutions are developed and documented in a manner that allows for ease of maintenance by our support team • Transition key information to application support team to ensure continued successful support of internal business customer • Provide guidance and mentorship to other team members • Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy