• Own the long-term roadmap for our community tech stack. Ensure all tools (CRM, third-party platforms, automation layers) are integrated, scalable, and evolving ahead of our operational needs. • Act as the primary architect for our community CRM. You will be responsible for ensuring data integrity, building custom objects, and creating seamless hand-offs between Community and Success teams. Your goal is to drive 100% adoption for primary relationship-management use cases. • Lead the selection, vendor management, and rollout of new tools. You will design end-to-end workflows that bridge the gap between community engagement and business data, ensuring high adoption and minimal technical debt. • Partner with the Community team to define how we measure health, tiers, and growth. You will support and build the data pipelines and dashboards that demonstrate the ROI of our programs to executive leadership. • Navigate a complex stakeholder environment (CorpEng, Privacy, IT) to ensure all community tools meet Reddit’s high standards for security and user trust.