• Act as the technical lead during the pre-sales phase, partnering with Sales to understand customer requirements and shape technically sound, value-driven solutions • Develop a deep understanding of SkyCell’s end-to-end solutions, including hardware, software, data, and integrations, and how they apply within regulated pharma environments • Prepare, configure, and deliver tailored technical presentations, product demonstrations, and workshops for prospective customers • Lead in-depth technical discussions with customer stakeholders, addressing architecture, integrations, data flows, validation, and compliance-related questions • Configure and manage demonstration environments and support the creation of proofs of concept or prototypes to validate solution fit • Translate customer requirements into solution concepts, supporting proposal creation, RFP responses, and technical documentation • Collaborate closely with Product, Engineering, and Operations to ensure proposed solutions are feasible, scalable, and production-ready • Provide technical input into pricing, scope, and risk considerations during the sales process • Stay informed on industry trends, pharma regulations, and competitor solutions to effectively position SkyCell’s offering • Capture and relay structured feedback from the field to Product and Engineering teams to influence roadmap and solution improvements • Support customer meetings, pilots, and industry events as a technical representative