• Designing, building, and optimizing scalable CRM solutions that support commercial field sales, patient services, medical, and operational business processes • Owning CRM architecture, integrations, and hands-on development while ensuring performance, security, and long-term scalability • Define data models, security frameworks, automation strategies, and integration patterns • Partner with business stakeholders to translate requirements into technical designs • Build integrations with enterprise systems (data warehouses, marketing platforms, MDM, etc.)