• Execute sales strategies that drive overall achievement of sales targets. • Represent the division to the Medline sales force as product expert. • Assist sales teams with: targeting, pitching the product line, in-servicing and supporting conversions, set up trials, conduct trials, conduct post-trial reviews and implementation. • Develop target lists of potential accounts in cooperation with the sales reps. • Support the execution of the overall strategy and go to market approach. • Conduct and deliver business review in partnership with Division Product Management. • Guide Medline Sales and Product Management teams in utilizing the business review. • Prepare and present business review/plan to Medline teams to assure plan is feasible within cost, time, and environment constraints. • Guide Medline teams to prepare and present customer needs plan to assure plan is feasible, within cost, time, and environment constraints. • Produce competitive analysis materials comparing product with its key competitors by working with the PM team in the division. • Prepare and present technical/clinical proposals on how Medline's products can meet customer needs and how they can be effectively integrated and implemented. • Foster relationships with decision-makers and external customer stakeholders to obtain and provide feedback to the Division on the needs of customers and supporting specialists. • Deliver in depth presentations and product demonstrations to clients and sales representatives. • Facilitate various phases from program creation, trial support and through implementation. • Assist Medline sales reps with questions via email, phone calls or in person. • Conduct physical product conversion when divisional support needed. • Develop and conduct customer in-services/technical training. • Develop product training and resource materials (tools, resources, presentations, manuals). • Monitor and analyze quality questions or customer complaints. • Troubleshoot complaints and help diagnose issue type (education, product).