• Lead the successful implementation or optimization of solutions for clients • Manage projects end to end including project plans, coordinating professional services activities, and building strong client relationships • Develop and maintain comprehensive project plans that align with client objectives and delivery methodology • Track and manage project milestones, timelines, and deliverables to deliver key client outcomes • Identify, assess, and mitigate project risks throughout the implementation lifecycle • Coordinate resource allocation and cross-functional team activities • Ensure project deliverables meet quality standards and client expectations • Manage scope, budget, and timeline expectations with clients and internal teams • Build and maintain strong relationships with key client stakeholders • Conduct regular client check-ins and status meetings • Set and manage client expectations throughout the implementation process • Guide clients through the implementation journey from kickoff to go-live • Coordinate activities between client teams and internal functional groups • Provide guidance to clients on implementation best practices and requirements • Maintain accurate project documentation including plans, status reports, and meeting notes • Track and report on project KPIs and metrics • Identify and implement process improvements for delivery efficiency • Contribute to knowledge sharing and team capability development